ID Glide Lubricant Sachet

FREE Delivery

Get FREE UK Delivery on all orders over £30!

Discreet Delivery

All orders are sent in plain unmarked packaging.  It is not possible to tell what is inside or who it is from. This is what a typical order from us looks like:

UK Delivery

Orders received before 3pm (Monday-Friday) are processed on the same day - after 3pm orders will be processed on the next working day.

International Delivery

We ship to most countries across the world.

We ship all international orders by air via Royal Mail.  The cost depends on what is on the order.

Prices start from as little as GBP 3.98.  Please use our cart or checkout pages to get an exact quote.

PLEASE NOTE: There may be additional tax charges for shipments outside of the UK. Please investigate your local import taxes before you order.

Returns

We want you to be 100% confident when placing an order, we therefore offer an unrivaled 365 day no-hassle returns policy, which removes any risk on your behalf.

You can return anything that has been unopened and unused for up to 1 year after you first purchased it.

This even includes part packs of condoms.  For example you buy a pack of 10 condoms and try 1.  You decide that you don't really like those condoms so you return the other 9 (unused) condoms for a full refund.

If you wish to return any of your items, please contact us and we will advise how. You can then either be sent a more suitable alternative, or if you prefer, a full refund.

At British Condoms, if you're not happy, we're not happy. It really is that simple!

Help and FAQs

Please select a question from the list below for further information

• Are orders sent in plain packaging?
• How will the payment appear on my card statement?
• How long does delivery take?
• What payment methods do you accept?
• Is it safe to give my card details online?
• What is your returns policy?
• What is your privacy policy?
• How would you contact me in the event of a problem?
• Does buying from you affect my statutory rights?
• What if I have a complaint?
• Contact us with any further questions:

Are orders sent in plain packaging?

We are very aware that many customers require complete discretion when purchasing our products.  Therefore all of our products are sent in plain, unmarked packaging, without fail.

How will the payment appear on my card statement?

On your card statement, our payment will appear as B C Trading.  This is to ensure that our service is fully discreet.

Please note that British Condoms (B C Trading) is owned by S.N. Products Ltd.

How long does delivery take?

We send orders out as quickly as possible.  This is normally within one working day of receipt.  Orders are sent using Royal Mail first class in the UK and air mail for other countries.  To ensure the fastest possible delivery, please see our Delivery Options page for further information.

What payment methods do you accept?

We accept Amazon Payments (via your Amazon account), PayPal, MasterCard, Visa, Visa Electron, American Express, Switch/Maestro, Solo and Delta cards.

Is it safe to give my card details online?

Online credit/debit card payments are collected using the highest SSL encryption.  Our entire checkout process is secured by SSL. The security of this area is indicated by the presence of the padlock symbol which is normally at the bottom or top of the browser window.

What is your returns policy?

We offer 365 day no hassle returns.  Please see our returns policy page for full details.

What is your privacy policy?

We are committed to protecting your privacy.  We will only use the information that we collect about you lawfully (in accordance with the GDPR rules).

We collect information about you to enable us to process your order (including to communicate with you regarding any order you might have placed).  We will never reveal your information to any third parties.

We send an automatic confirmation of each order by email.  We will also notify you my email when your order has been despatched.  Other than that we will not e-mail you at any other time, unless there is a problem with your order, or you have agreed that we can do so, for example have signed up to our email list.

The only information we will collect about you will be that given by you at the time of ordering/joining as a member.  We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date.  You can check the information that we hold about you by contacting us.  If you find any inaccuracies we will delete or correct them promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We will not transfer your information either inside or outside the EEA (European Economic Area).

We will not reveal your details to a third party for any purpose without your express permission.

We may use technology to track the patterns of behaviour of visitors to our site.  This can include using a “cookie” which would be stored on your browser.  You can usually modify your browser to prevent this happening.  The information collected in this way can be used to identify you unless you modify your browser settings.

How would you contact me in the event of a problem?

By email only.  However you can contact our call centre, by calling: 0330 123 3112 (Standard Network Rate) between the hours of 10am and 3pm, on working days.

Does buying from you affect my statutory rights?

No your statutory rights are not affected.  Either party’s failure to exercise or enforce any term of, or any right arising pursuant to this agreement does not constitute and shall not be construed as a waiver of such term or right.

These terms of business shall be governed by the law of England and the parties submit to the jurisdiction of the English courts.

What if I have a complaint?

We are committed to providing the best possible customer service. Every effort is made to ensure that your shopping experience with us is efficient and professional.  However, there may be times when things go wrong.  If you have received damaged, faulty or incorrect goods, waited too long, or are dissatisfied with any other aspect of the service you have received from us or any aspect of our website, then please let us know.

You can email us at any time or call our call dedicated centre on 0330 123 3112 (Standard Network Rate) between the hours of 10am and 3pm, on working days.

We will reply within 48 hours and will try our very best to resolve the problem wherever possible within 7 days.  Your complaint will be dealt with sympathetically and confidentially.  If you are unhappy with your purchase, you are also protected by our returns policy.

Contact us with any further questions:

Telephone our call centre on 0330 123 3112 (10.00hrs – 15.00hrs on working days).  Calls cost standard network rates.  Alternatively please  email us.