Additional Information

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Fast FREE Discreet Delivery on All Orders

We offer FREE delivery on all UK orders. Our average order despatch time is within 1-2 working days of receipt. For those who wish to speed up our already fast average delivery time, we also provide two further delivery options to our UK customers.

We believe that shopping online for safe sex products should enhance and not compromise your privacy. Every package we send leaves our warehouse in discreet packaging so that your business remains your business.

In addition, your bank/card statements will show "BC Trading" and not British Condoms. This ensures that your privacy is protected in every way possible.

INTERNATIONAL CUSTOMERS: We are required by customs to label orders shipped to countries outside of the EU. For your discretion we label these orders as containing "Health Products".

Orders shipped within the EU are treated in the same way as a UK order, a customs label is not required.

99.8% Positive Customer Feedback

We use Yotpo, an independent review company to monitor the happiness of our customers shopping experience. This not only allows us to see how we are doing in terms of delivering a fantastic level of service, but also means that we are more transparent.

365 DAY NO HASSLE RETURN

We want you to be totally confident about every order you place, so we have a 365 day no-quibble returns policy to put your mind at ease.

  • You can return anything for any reason, even if you just didn’t like it, including if it’s been opened, worn or used.
  • You can return your parcel within the UK completely free by using the return address on the address label.
  • You will get an immediate replacement (if in stock) or full refund

10% Discount for Account Holders

We value our customers and would like to reward you for shopping with us. We offer the most generous rewards programs in the industry. Shop with us and you will earn 10% back automatically, to be used on future purchases. There are no fees to join, all you need is an account!

It really is that easy. If you shop at British Condoms for all of your condoms and related needs, you can earn some serious rewards. Why shop anywhere else?

Low Prices Guaranteed

We guarantee that our standard prices are already cheaper than the high street. However there are 3 ways that you can make even larger savings:

1. We off multi buy discounts on all of our condoms, condom trial and value packs, lubricants and enhancers. These discounts enable you to save an extra 15% when buying 3 or more of the same item, or a massive 25% when you purchase 6 or more.

2. Additionally, you can save an extra 10% for liking us on Facebook, following us on Twitter, +1’ing us on Google+, or simply joining our ‘offer alerts’ email. This saving can be made by clicking the tab on the right hand side of the screen, then choosing your preferred method. A discount code worth 10% off will then be presented to you instantly (on the screen), which you can copy and paste in at the checkout.

3. On top of all of that, we offer the most generous rewards program a in the industry, which gives account holders 10% back on every purchase with us.

If you combine these 3 methods together, massive savings can be made. So what are you waiting for? Shop now!

Discreet Delivery on All Orders

We believe that shopping online for safe sex products should enhance and not compromise your privacy. Every package we send leaves our warehouse in discreet packaging so that your business remains your business.

In addition, your bank/card statements will show "BC Trading" and not British Condoms. This ensures that your privacy is protected in every way possible.

INTERNATIONAL CUSTOMERS: We are required by customs to label orders shipped to countries outside of the EU. For your discretion we label these orders as containing "Health Products".

Orders shipped within the EU are treated in the same way as a UK order, a customs label is not required.

FAQ's

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Help and FAQs

Please select a question from the list below for further information

Are orders sent in plain packaging?

We are very aware that many customers require complete discretion when purchasing our products.  Therefore all of our products are sent in plain, unmarked packaging, without fail.

How will the payment appear on my card statement?

On your card statement, our payment will appear as BC Trading.  This is to ensure that our service is fully discreet.

How long does delivery take?

We send orders out as quickly as possible.  This is normally within one working day of receipt.  Orders are sent using Royal Mail first class in the UK and air mail for other countries.  To ensure the fastest possible delivery, please see our Delivery Options page for further information.

What payment methods do you accept?

We accept Paypal, MasterCard, Visa, Visa Electron, Switch/Maestro, Solo and Delta cards.

Is it safe to give my card details online?

Online credit/debit card payments are collected using the highest SSL encryption.  Our entire checkout process is secured by SSL. The security of this area is indicated by the presence of the padlock symbol which is normally at the bottom or top of the browser window.

Is postage and packaging free?

Yes, for UK customers there is a free option. All UK orders will be sent by first class post via our priority delivery option unless requested otherwise. Orders to countries outside of the UK will be charged a small amount of shipping. This will be calculated by the shopping basket depending on the products ordered.

What is your returns policy?

We offer 365 day no hassle returns.  Please see our returns policy page for full details.

What is your privacy policy?

We are committed to protecting your privacy.  We will only use the information that we collect about you lawfully (in accordance with the data protection act 1998).

We collect information about you to enable us to process your order (including to communicate with you regarding any order you might have placed).  We will never reveal your information to any third parties.

We send an automatic confirmation of each order by email.  We will also notify you my email when your order has been despatched.  Other than that we will not e-mail you at any other time, unless there is a problem with your order, or you have agreed that we can do so, for example have signed up to our email list.

The only information we will collect about you will be that given by you at the time of ordering/joining as a member.  We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date.  You can check the information that we hold about you by contacting us.  If you find any inaccuracies we will delete or correct them promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We will not transfer your information either inside or outside the EEA (European Economic Area).

We will not reveal your details to a third party for any purpose without your express permission.

We may use technology to track the patterns of behaviour of visitors to our site.  This can include using a “cookie” which would be stored on your browser.  You can usually modify your browser to prevent this happening.  The information collected in this way can be used to identify you unless you modify your browser settings.

How would you contact me in the event of a problem?

By email only.  However you can contact our call centre, by calling: 0330 123 3112 (Standard Network Rate) between the hours of 8am and 4pm, on working days.

Does buying from you affect my statutory rights?

No your statutory rights are not affected.  Either party’s failure to exercise or enforce any term of, or any right arising pursuant to this agreement does not constitute and shall not be construed as a waiver of such term or right.

These terms of business shall be governed by the law of England and the parties submit to the jurisdiction of the English courts.

What if I have a complaint?

We are committed to providing the best possible customer service. Every effort is made to ensure that your shopping experience with us is efficient and professional.  However, there may be times when things go wrong.  If you have received damaged, faulty or incorrect goods, waited too long, or are dissatisfied with any other aspect of the service you have received from us or any aspect of our website, then please let us know.

You can email us at any time or call our call dedicated centre on 0330 123 3112 (Standard Network Rate) between the hours of 8am and 4pm, on working days.

We will reply within 48 hours and will try our very best to resolve the problem wherever possible within 7 days.  Your complaint will be dealt with sympathetically and confidentially.  If you are unhappy with your purchase, you are also protected by our returns policy.

Contact us with any further questions:

Telephone our call centre on 0330 123 3112 (08.00hrs – 16.00hrs on working days).  Calls cost standard network rates.  Alternatively please  email us.